On the route · Boise & the Treasure Valley
The rest of the lineup
Same $99 diagnostic, same written quote, same written warranty on every machine we fix in Boise & the Treasure Valley.
An empty bin in the middle of a 98°F week, cubes that come out hollow and small, a fill valve that dribbles and freezes into a sheet over the tray. Sawtooth Appliance Service repairs the ice maker built into your refrigerator anywhere in the Treasure Valley. The technician meters the module and valve, writes one number, and usually fixes it from the truck.
Mon–Fri 8am–6pm · Sat 9am–3pm · Sunday closed · same-day windows for a warm refrigerator
Same $99 diagnostic, same written quote, same written warranty on every machine we fix in Boise & the Treasure Valley.
An ice maker is a small machine with a narrow throat, and in the Treasure Valley that throat is under attack from the water itself. The fill valve on the back of the refrigerator opens briefly each cycle and lets a measured shot into the tray. Boise city water and the harder well water in Meridian, Kuna, Nampa and Star leave a little mineral in that valve every time, until the shot gets smaller, the cubes get hollow and finally the tray sits empty. From the shop near Five Mile Rd and Ustick Rd the truck reaches every kitchen in the valley in thirty minutes, with fill valves always on board.
Consider a side-by-side in a Meridian house built in 2016, no softener. Ice has been getting smaller for a year. Now the bin is empty and a lump of ice sits on the tray. The technician meters the valve, finds the screen closed to a pinhole, and the water line frozen where the weak trickle sat. The valve is replaced, the line thawed and checked, the module cycled by hand, and the first full tray drops before the technician leaves. In a Warm Springs Ave bungalow the same symptom might be a cracked module or a thermostat, which is why the visit starts with a meter and not with the valve.
The ice maker is switched off or the arm is stuck up, the fill valve is scaled shut or has failed electrically, the water line is frozen, or the module motor has quit. The technician meters the valve and the module in that order and checks the freezer temperature, since a freezer above 10°F will not harvest.
Low fill volume from a scaled valve or low house pressure, or a filter long past its change date. The technician measures the fill shot, meters the valve coil and checks pressure at the line. A valve replacement restores the full shot; a spent filter gets pointed out plainly.
A fill valve that will not close fully and drips between cycles, or an overfill from a valve that sticks open. The technician clears the ice, meters the valve, and replaces it from the truck. This is a hard-water failure and it is the most common ice maker call in the valley.
A water filter overdue for change, an open container in the freezer, or old ice sitting in the bin for months. The technician checks the filter date, the bin and the line, and tells you whether a part is needed at all. Often the answer is a filter and a clean bin, not a repair.
A cracked fill cup, a loose fill tube, a valve dripping past the tray, or a defrost drain problem that has nothing to do with ice. The technician runs a fill cycle by hand and follows the water to its source before naming a part.
A thermostat or module that harvests once and does not reset, a jammed ejector arm, or a freezer that swings warm because the door gasket has dried out in Idaho winter air. The technician meters the module and thermostat and checks the gasket with a light.
The technician begins with a thermometer in the freezer, because an ice maker in a freezer that is running warm is not the problem. Then the ice maker comes out or the front cover comes off, the module is cycled manually, and the meter goes on the module motor, the thermostat and the fill valve coil at the back of the refrigerator. The fill shot is measured in a cup so the volume can be compared with the spec. The water line is checked for a freeze where it enters the cabinet. The filter date gets read. By the end, the failed part has a name and the price is written, with the $99 diagnostic inside it.
Fill valves, modules, thermostats and fill tubes for Whirlpool, GE, Samsung, LG, Frigidaire, KitchenAid, Maytag, Kenmore and Amana ride on the truck, and the technician services the ice systems in Sub-Zero, Thermador, JennAir, Viking and Dacor refrigerators in Eagle, Hidden Springs and Harris Ranch. Sawtooth repairs the ice maker built into the refrigerator only, not standalone or commercial ice machines. Landlords with rentals across Boise, Meridian and Nampa approve by text and receive the invoice and written warranty by email. The $99 diagnostic is already inside the repair you approve. If you decline, $99 is the entire bill. All pricing after the diagnostic, in writing.
Hard water. Boise city water and the well water in Meridian, Nampa, Kuna and Star deposit scale inside the fill valve, which meters a tiny shot of water per cycle. As the opening narrows the cubes shrink, then stop, or the valve drips and freezes the tray solid. A softener slows it down but does not eliminate it.
No. Sawtooth repairs the ice maker built into a refrigerator or freezer, which is what most Boise and Treasure Valley kitchens have. Standalone under-counter ice machines, portable countertop units and commercial ice equipment are outside the six machines the company services, and the technician will say so when you book.
Nearly always worth repairing. The valve, module and thermostat are small parts and the refrigerator around them is usually healthy. The technician tells you in writing if the failure is actually the refrigerator, for example a freezer that cannot hold temperature, so you are not paying to fix the wrong thing.
The fill shot is short. Either the fill valve is partly scaled, the water filter is spent, or house pressure is low. The technician measures the shot, meters the valve and reads the pressure, then replaces the valve or points you at the filter, whichever the numbers say.
Most are finished in the same visit, in under an hour, anywhere within thirty minutes of West Boise. After a valve or module replacement the first full harvest takes a couple of hours, so the technician forces a cycle to prove the repair before leaving.
Call (208) 813-1132 or send the form. Most requests get a callback within the hour in business time, with a real arrival window.
The technician tests the machine with a meter, names the failed part in plain words, and writes one flat price. The $99 is already inside it.
We stock the high-failure parts for the brands Treasure Valley homes actually own, so most jobs close on the spot; ordered parts return with no second trip fee.
Full test cycle before we pack up, a tidy work area after, and a written warranty in your hand.
One call starts it: $99 diagnostic, one written number, repair from the truck, written warranty.
