On the route · West Boise
The rest of the lineup
Same $99 diagnostic, same written quote, same written warranty on every machine we fix in West Boise.
It is the first 100°F week of July and the ice bin in the refrigerator is empty. In West Boise that is usually a fill valve narrowed by years of hard city water, and the shop at Five Mile and Ustick is minutes away. The technician meters the valve and module, measures the fill, writes one number and forces a harvest before leaving.
Mon–Fri 8am–6pm · Sat 9am–3pm · Sunday closed · same-day windows for a warm refrigerator
Same $99 diagnostic, same written quote, same written warranty on every machine we fix in West Boise.
The refrigerator in a West Boise kitchen was often bought during a 2000s remodel, which means the ice maker inside it has been fed unsoftened Boise city water for fifteen or twenty years through a valve the size of a thumb. Between Cloverdale Rd and Cole Rd, along Ustick and behind Boise Towne Square, that valve is the reason most ice makers go quiet. Scale narrows the opening, the fill shot shrinks, the cubes hollow out, and one summer the tray stops filling entirely. The shop on Ashcreek St is inside this same grid, so an ice maker call from Maple Grove or Fairview Ave is a short drive with the valve already on the truck.
Summer is when the calls come, because that is when ice matters and when the refrigerator is working hardest. A side-by-side off Five Mile Rd has been making small cubes since spring. Now there is a frozen sheet across the tray and nothing in the bin. The technician meters the valve coil, finds the screen nearly closed, and finds the fill tube iced where a weak dribble sat and froze. Valve replaced, tube thawed, module cycled by hand, first tray dropped before the technician pulls out of the driveway. In a house where the freezer itself has crept above 10°F, the answer is different, which is why the thermometer goes in first.
The arm is stuck up or the unit is switched off, the fill valve is scaled shut or electrically dead, the fill tube is frozen, or the module motor has quit. The technician checks freezer temperature, then meters the valve and module. In West Boise the valve is the usual answer.
A short fill shot from a scaled valve, low pressure, or a water filter long overdue. The technician measures the shot in a cup, meters the valve and reads line pressure. A new valve restores the full shot; a spent filter gets pointed out rather than sold as a repair.
A fill valve that no longer closes fully and drips between cycles. This is hard water at work and it is the most common ice maker call from the Five Mile and Ustick area. The technician clears the ice, meters the valve and replaces it from the truck.
A filter past its date, old ice in the bin, or an open container nearby. The technician checks the filter date and the bin and tells you if a part is needed at all. Often it is a filter and a clean bin, and no repair is quoted.
A cracked fill cup, a loose fill tube, a valve dripping past the tray, or a defrost drain issue unrelated to ice. The technician runs a manual fill and follows the water to where it starts before naming a part, since a drain problem and a valve problem are different repairs.
A module or thermostat that harvests once and fails to reset, a jammed ejector, or a freezer swinging warm because a dried-out gasket is leaking cold. The technician meters the module and thermostat and checks the gasket with a light.
The technician starts with a thermometer in the freezer, because an ice maker in a freezer running warm is a refrigerator problem, not an ice problem. Then the ice maker comes out or the cover comes off, the module is cycled by hand, and the meter goes on the motor, the thermostat and the fill valve coil at the back of the cabinet. The fill shot is measured against spec. The fill tube is checked for a freeze where it enters. The filter date is read. By the end the failed part has a name and the price is written with the $99 diagnostic inside it, and most West Boise ice makers are working again in the same visit.
The refrigerators around Five Mile and Ustick are mostly Whirlpool, GE, Frigidaire, Kenmore and Maytag, with Samsung and LG French-door units in the remodeled kitchens, and the truck carries valves, modules, thermostats and fill tubes for all of them. Sawtooth repairs only the ice maker built into a refrigerator or freezer, not standalone machines. The rentals along Fairview Ave get the tenant visit with owner approval by text and the invoice and written warranty by email. Same rule on every street in 83713, 83704 and 83709: the $99 diagnostic is inside the repair you approve, $99 is the whole bill if you decline, and all pricing comes after the diagnostic, in writing.
The fill valve is not sealing. Boise city water deposits scale inside the valve, and once it cannot close fully it drips between cycles. The drip freezes over the tray and blocks the next fill. Replacing the valve fixes it; a working softener slows it from happening again.
Same week and often next day. West Boise is home base, so an ice maker call off Maple Grove, Cole Rd or Fairview is the closest stop on the schedule. If the refrigerator itself is warm, that becomes a same-day call instead.
No. Sawtooth services the ice maker built into a refrigerator or freezer, which is what nearly every West Boise kitchen has. Standalone under-counter machines, countertop units and commercial ice equipment are outside the six machines the company works on, so say which you have when you call.
Yes, and it is checked first. A freezer above about 10°F will not harvest ice even with a perfect ice maker. The technician reads the freezer temperature before touching the module, and if the refrigerator is the real problem you get that in writing.
Usually. The valve, module and thermostat are small parts, and the refrigerator around them is often healthy for years. The technician tells you in writing if the refrigerator has a bigger problem, so the decision is yours with the facts in hand.
Call (208) 813-1132 or send the form. Most requests get a callback within the hour in business time, with a real arrival window.
The technician tests the machine with a meter, names the failed part in plain words, and writes one flat price. The $99 is already inside it.
We stock the high-failure parts for the brands Treasure Valley homes actually own, so most jobs close on the spot; ordered parts return with no second trip fee.
Full test cycle before we pack up, a tidy work area after, and a written warranty in your hand.
One call starts it: $99 diagnostic, one written number, repair from the truck, written warranty.
